Operational solutions

Driving exceptional operational management, with expertise in reviewing pension scheme data, benefit accuracy and scheme processes and controls.

Benefits of our approach

Expertise in analysing complex data and benefit calculations across the industry

A multi-disciplinary team with administration, actuarial and data science specialists

Highly developed technology tools, efficiently delivering large-scale analysis

Clear strategic focus to help, not just diagnose, but remedy problems.

Awarded ‘Expert Partner for Data’ to the Pensions Administration

A trusted reputation, advising over 300 pension schemes

Complex needs, refreshingly simple solutions

To properly manage risk and achieve cost efficiencies, pension schemes must have effective operational management in place.

But large volumes of historic data and a shifting pensions and legislative landscape make this a formidable undertaking. Add to this the launch of Dashboards, GMP equalisation exercises, end-game planning, and insurer transactions, and the need for intensive pensions operations expertise is higher than ever.

Our expert Operational Solutions team carefully analyse member data quality and benefit calculations accuracy. With a strategic focus and challenger attitude, our unique approach brings you solutions, not problems. So trustees and companies can fully meet their duties to members, implement strategies and realise their operational effectiveness.

Breadth and depth of experience

Our highly skilled and experienced team can work with you on a variety of pensions operations needs.

Full-scale data analysis and validation reviews
Data management plans and rectification services
Benefit accuracy and assurance reviews
Data and benefit due diligence to support insurance transactions
Strategic advice on administration delivery, including adviser selection processes, contract negotiation and improvement plans
Due diligence linked to corporate activity, such as mergers and acquisitions and re-financing
Transition support services, including inflight assurance
Process and control design, implementation and effectiveness
Operation compliance advisory services
Rectification and remediation services, including full end-to-end support

Recognised expertise, at your service

Our clients benefit from expertise across the full end-to-end pension operations spectrum. The team brings together specialists in administration, actuarial and data science, and is uniquely positioned to reach all your objectives.

Together, we’ve been advising pension schemes in the UK and internationally for over 10 years and have advised over 300 pension schemes, with combined assets of over £100bn. With our assistance, our clients have ensured that over 1m individual pension scheme members receive their correct pension benefits and the life services they rely upon.

As Data Experts for the Pensions Administration Standards Association, we are recognised experts in our field, supporting the industry, and our clients, in driving up standards and good practice expectations.

Pensions at Work 100

We’re combining technology and specialist expertise to improve outcomes for members.

As part of the Pensions and Lifetime Savings Association’s Pensions at Work 100 initiative, ITN reports on how Isio improves data integrity, enabling their pension schemes to improve the experience and outcomes for members.

Our technology sets us apart

The Data Analyser and Validation Engine analyses full pension scheme data, testing for data gaps and inconsistencies:

• Complete data analysis, audit trail of analysis performed and full data scoring.

• Considers each member in turn, testing their data for completeness and integrity, performing a series of checks to test that the data is available and internally consistent with other data items.

• An efficient and effective data tool, developed and run by pensions specialists.

• Focused on the complex requirements of pension scheme data and the specialist data needs for pension strategies.

• Detailed output reporting with pensions specialist advice on the importance of findings and data sourcing and rectification options and recommendations.

The Pension Assurance Modeller is an end-to-end pension benefit calculation tool:

• Recalculation of pension benefits from first principles.
• Complete benefit calculation and output reporting, audit trail of analysis performed.

• Considers each member in turn, using member data and records, scheme rules and benefit specifications, and pensions legislation.

• An efficient and effective pension benefit calculation tool, tailored to pension schemes and automatically applying complex pensions legislative requirements.

• Developed and run by a collaboration of pensions technology specialists and pensions administration experts.

• Independent benefit reviews providing a specialist third party assessment of a critical area of pension scheme operation.

: The Data Analyser and Validation Engine analyses full pension scheme data, testing for data gaps and inconsistencies:

• Complete data analysis, audit trail of analysis performed and full data scoring.

• Considers each member in turn, testing their data for completeness and integrity, performing a series of checks to test that the data is available and internally consistent with other data items.

• An efficient and effective data tool, developed and run by pensions specialists.

• Focused on the complex requirements of pension scheme data and the specialist data needs for pension strategies.

• Detailed output reporting with pensions specialist advice on the importance of findings and data sourcing and rectification options and recommendations.
: The Pension Assurance Modeller is an end-to-end pension benefit calculation tool:

• Recalculation of pension benefits from first principles.
• Complete benefit calculation and output reporting, audit trail of analysis performed.

• Considers each member in turn, using member data and records, scheme rules and benefit specifications, and pensions legislation.

• An efficient and effective pension benefit calculation tool, tailored to pension schemes and automatically applying complex pensions legislative requirements.

• Developed and run by a collaboration of pensions technology specialists and pensions administration experts.

• Independent benefit reviews providing a specialist third party assessment of a critical area of pension scheme operation.