Pensions administration

Frictionless administration for members, trustees and sponsors.

We provide a frictionless pensions administration journey for you and your members, but also for trustees and sponsors.

We have a simple philosophy that underpins our clients’ success stories. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

Our approach is a friction-free pensions administration journey. Not just for members, but also for trustees, sponsors, and our team.

Our solutions are made possible not only by our experienced teams, but by our powerful proprietary technologies and automated calculations. Together, they create a faster, more accurate environment for everyone.

Multi-award-winning

High member satisfaction scores

A team of 300+ expert, caring professionals

Market leading self-service and automation

Outperforming client SLAs

Working closely with trade bodies and government

Blending unrivalled tech with a personal touch

Why Isio?

In-house feel: you’ll benefit from a dedicated team who’ll take complete ownership of your scheme. We provide the nearest thing to an in-house experience on the market.

Responsive: we pride ourselves on our fast, accurate and personal service, providing members with a market leading member experience.

People: we are a highly motivated team who are rewarded for accuracy, member satisfaction and work quality.

Accuracy: we target zero error for our clients. This is reflected in our AAF 01/20 report, our low re-work rates and our external accuracy stats.

Our culture: we partner with our clients. We are always ready to go the extra mile and work transparently as a trusted partner.

You’ll notice a difference

Working with one of the industry leaders in pensions administration, you and your members will notice a difference. We care deeply about the smooth running of our client’s schemes. Our standards are high and we’re constantly reviewing how our services can work harder for our clients.

You’ll work with leaders in their field; individuals who sit on key industry bodies, ensuring clients benefit from the latest thinking and learnings.

We’ll start by identifying under-performing areas across compliance, reporting and member engagement, before putting in place a scheme for you that provides you with complete confidence.

What our clients ask us

Isn’t pension administration transition really difficult?
We’ve transitioned dozens of schemes from every major administrator and from every platform over the last five years. We have a tried and tested approach that makes transition easier.

I’m about to go into buy out, what’s the point of switching administrators?
The journey to buy out requires a lot of preparatory work and you need an administrator you trust, who can keep BAU ticking along and deliver a cost-efficient and timely journey to your end game. If you are not happy with your current administrator, speak to us.

What are the areas you specialise in, beyond core pensions administration?
Isio is well known in the market for innovative solutions, and we’re keen to share our experience and expertise across all our services, with all our clients. We also provide efficient, administration-driven solutions and support services in specialist areas, including: actuarial and investment consulting, de-risking and end-game planning, GMP equalisation, data audits and cleansing services, member communications and financial advice and guidance.

Success stories

10/10 – The whole service was absolutely fantastic. I could not believe the speed at which they did everything in my claim for my pension. I was very impressed, in particular, by Annabel who I spoke to via email and phone. Everything which Annabel promised she would do she did.

Scheme member